Terms & Conditions
Last updated: September 2026
This is a template terms & conditions document. It should be reviewed by legal counsel before publication.
1. Acceptance of Terms
By accessing or using the GhaarFix platform, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use the platform.
2. GhaarFix Platform
GhaarFix is a digital platform that connects customers with service professionals. GhaarFix facilitates bookings but is not itself a provider of the home services offered through the platform. The relationship for the provision of services is between the customer and the service professional.
3. User Accounts
To use certain features of the platform, you must create an account. You agree to provide accurate and complete information when creating your account and to keep your account credentials secure. You are responsible for all activity under your account.
4. Customer Responsibilities
Customers agree to provide accurate information when booking services, to be available at the scheduled time, and to treat service professionals with respect. Customers are responsible for payment for services booked through the platform.
5. Service Provider Responsibilities
Service professionals agree to provide accurate information about their services and qualifications, to honor accepted bookings, and to perform services in a professional and workmanlike manner. Providers are responsible for their own tools, transportation, and conduct.
6. Booking
Bookings are made through the GhaarFix platform. The availability of service professionals may vary. GhaarFix does not guarantee that a professional will be available for every request.
7. Pricing
Pricing for services may be determined by the service professional or through the platform. Customers should review pricing details before confirming a booking. Specific pricing models may vary by service type.
8. Payments
Payments are processed through third-party payment providers. By booking a service, you agree to the applicable payment terms. GhaarFix may facilitate payments but is not a party to the payment transaction between you and the payment provider.
9. Cancellations
Cancellation rights and any applicable fees may vary depending on the service and timing. Please refer to our Refund & Cancellation Policy for details.
10. Refunds
Refund eligibility depends on the circumstances of the cancellation or service issue. Please refer to our Refund & Cancellation Policy for more information.
11. Reviews
Users may leave reviews for services received. Reviews should be honest and accurate. We may remove reviews that are fraudulent, abusive, or otherwise violate our policies.
12. Prohibited Conduct
You agree not to misuse the platform, including but not limited to: providing false information, harassing other users, attempting to circumvent platform payment systems, or using the platform for any unlawful purpose.
13. Intellectual Property
The GhaarFix platform, including its name, logo, content, and software, is protected by intellectual property laws. You may not use GhaarFix branding or content without our prior written consent.
14. Platform Availability
We strive to maintain platform availability but do not guarantee uninterrupted access. We may temporarily suspend access for maintenance, updates, or other reasons.
15. Limitation of Liability
GhaarFix acts as a platform connecting customers with professionals. To the extent permitted by law, GhaarFix is not liable for the acts or omissions of service professionals or for the outcome of any service provided through the platform.
16. Dispute Resolution
Any disputes arising from the use of the platform may be subject to resolution through procedures we designate. Specific dispute resolution terms may depend on your location and applicable law.
17. Changes to Terms
We may update these Terms & Conditions from time to time. We will post the updated terms on this page. Your continued use of the platform after changes constitutes acceptance of the updated terms.
18. Contact
If you have questions about these Terms & Conditions, please contact us at support@ghaarfix.com.