Refund & Cancellation Policy
Last updated: September 2026
This is a template refund & cancellation policy. Specific fees, timeframes, and business rules should be confirmed and reviewed by legal counsel before publication.
1. Customer Cancellation
Customers may cancel a booking through the GhaarFix app. Cancellation terms, including any applicable fees, may vary depending on the service and the timing of the cancellation relative to the scheduled service.
2. Provider Cancellation
If a service professional cancels a confirmed booking, GhaarFix will endeavor to help the customer find an alternative professional. The customer may also choose to cancel the booking without penalty in such cases.
3. Cancellation Before Service
Cancellations made before the service professional has arrived or commenced the service may be subject to specific terms depending on the service category. Please review the cancellation terms presented at the time of booking.
4. Cancellation After Provider Arrival
If a customer cancels after the service professional has arrived at the location, additional charges may apply. The specific terms will depend on the service and the circumstances.
5. Refund Processing
Approved refunds will be processed through the original payment method. Refund processing times may vary depending on the payment provider and may take several business days to appear in your account.
6. Failed or Unsuccessful Service
If a service cannot be completed due to the professional's inability to perform the work, or if the service is not delivered as described, please contact support. We will review the situation and determine appropriate remediation.
7. Payment Disputes
If you believe a charge is incorrect or unauthorized, please contact support promptly. We will investigate the matter and work with you and the payment provider to resolve the dispute.
8. Contact Support
For any questions about cancellations or refunds, please contact our support team at support@ghaarfix.com. We are here to help resolve any issues.